Refund and Returns Policy

Returns & Refund Policy

At Shoppaystore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our returns and refund policy below.

Eligibility for Returns

You may request a return or exchange if:

• The item is defective, damaged, or incorrect upon arrival.

• The item is unused, unworn, and in its original packaging with tags attached.

• The return request is made within 14 days of delivery (right to return within 14 days of delivery).

Non-Returnable Items

Certain items cannot be returned, including:

• Wigs and hair extensions (for hygiene reasons).

• Accessories such as earrings.

• Items purchased on clearance or final sale.

Return Process

1. Contact Us: Email us at info@shoppaystore.com or call +447763469068 with your order details and reason for return.

2. Return Approval: If eligible, we will provide return instructions, including the return address.

3. Return Address:
   Avenue 65, Doncaster, United Kingdom DN4 0QD

4. Ship the Item: You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.

5. Inspection & Refund: Once we receive your item, we will inspect it and process your refund or exchange within 3 business days.

Refund Process

• Approved refunds will be issued to the original payment method used at checkout.

• Refund processing times may vary depending on your bank or payment provider.

• Shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange an item for a different size or variant, please contact us within 14 days of delivery. Exchanges are subject to availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the product and packaging. We will arrange a replacement or refund at no extra cost.

Late or Missing Refunds

If you haven’t received your refund after 2 business days, please:

• Check your bank account or payment method.

• Contact your bank or payment provider, as processing times may vary.

• If the issue persists, reach out to us for further assistance.

Contact Information

📞 Phone: +447763469068
📧 Email: info@shoppaystore.com
🔗 Contact Page: shoppaystore.com/contact-us/